Ordering Information
Ordering
For online orders, you will choose your options on the order form. Please note the number or description of the etching design you want on your item. You will need to choose it from a list on the order form. You will also choose options such as wood type, stain color, etc. on the order form. Please don’t hesitate to contact us with any questions.
Credit Card Policy
If you place an order online, by phone, or fax, the credit card is not charged until the order is ready for shipment. Additional options and changes can be made by contacting us by phone or email. If you add items the online system is not equipped to handle, such as multiple etchings on the same product, you will be contacted with a corrected total. Nothing is charged to your credit card by the online ordering system. It only gathers the information for us to complete the order.
Processing Time
Orders are not processed on weekends, so if you send us an email or leave a message, we will answer it on the next business day. Please include your name and the item you ordered or your order number if you need to contact us.
Ordering Methods
Some products do not have online ordering available yet. These items can be ordered by phone, fax or email. If you have any questions, please call or email: cmi@laser-etch.com
Order Forms
- Ornament Order Form
- Glass Award Order Form
For gifts, awards, and glass etching, please e-mail or call to order.
Contact Information
Phone Orders: Monday – Friday, 8:30am – 5:00pm Central Standard Time
We accept Mastercard, Visa, and Discover. We will accept checks, but the order will not be processed until the check has cleared.
To Order by Email: Please specify the options you would like and how you would like to pay. We will email you back with a total. Sending your credit card information by email is not secure. You can then pay by calling in your credit card number, mailing a check, or by using Pay Pal. If you aren’t a Pay Pal member, you can sign up and pay by credit card, check, or electronically from your bank account. (Pay Pal is a free service. Visit www.paypal.com for more information or click on the link below.)
I prefer PayPal, the #1 payment service in online auctions!
Order Refusal
We reserve the right to refuse any orders.
Shipping
- Mirrors & Clocks: Allow 2-4 weeks
- Benches: Allow 3-5 weeks
- Special orders will be given an estimated time for delivery.
Products are shipped from Yankton, South Dakota.
All shipping damage claims must be made within 48 hours of delivery. Please keep all packing materials for inspection by the shipper.
We ship Fed Ex Ground or US Postal Service regular ground service. Faster service available upon request.
Shipping Charges
[Shipping Charges details]
Warranty
Our products carry a one year manufacturer’s warranty against defects. We will repair or replace the product at our discretion. Damages due to misuse or mishandling are not covered.
Returns
Non-warranty returned merchandise will be charged a 10% restocking fee. Shipping will not be refunded. Custom Orders may not be returned.
Contact Information
Countryside Mfg. Inc.
cmi@laser-etch.com
30793 435th Ave., Yankton, South Dakota, 57078, US
Phone/Fax: 605-665-2621
Toll Free: 1-866-665-2621
Privacy Policy
All contents copyright 2001 Countryside Mfg. Inc.